Privacy Policy

Privacy Policy

Introduction

Welcome to https://hvac-services-pronto-plumbing.hotscoop.net! We take the privacy and security of your personal data seriously. This comprehensive Privacy Policy explains how we handle information when you use our website, applications, services, or products, ensuring compliance with various international privacy laws, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25
  • The General Data Protection Regulation (GDPR) of the European Union (EU)
  • Brazil’s General Data Protection Law (LGPD)
  • California’s Consumer Privacy Act (CCPA/CPRA) and Colorado’s Consumer Privacy Act (CPA)
  • Utah’s Consumer Sales and Service Act (UCPA), Connecticut’s Connectict Consumer Data Protection Act (CTDPA), Virginia’s Virginia Consumer Data Protection Act (VCDPA), South Africa’s Protection of Personal Information Act (POPIA), and others.

Scope

This privacy policy is applicable to all aspects of our online presence, including:

  1. Our primary website at https://hvac-services-pronto-plumbing.hotscoop.net
  2. All associated applications and mobile apps
  3. Services and products offered through our platform
  4. Interactions between authorized users and our systems

Please note that this policy does not extend to third-party platforms, services, or websites accessed through links on our site. These entities have their own privacy policies, and we encourage you to review them before providing any personal information.

Processing Activities

This policy outlines our practices regarding:

  • Using our applications and services as an authorized user
  • Visiting and navigating our websites
  • Receiving communications from us via various channels (emails, calls, SMS/texts)

Personal Data Collection

We collect multiple types of personal data to enhance your experience and deliver tailored services. These include:

  1. Account Information: Details related to your registration and account creation, such as user name, email address, and password.
  2. Payment Information: Credit card details, billing addresses, and transaction history for processing payments securely.
  3. Financial Information: Banking information, if you choose to store it for faster transactions or financial services.
  4. Purchase Information: Items purchased, purchase frequency, and order history.
  5. Mobile Device Identifiers: Unique device IDs, IP addresses, and mobile phone numbers for service tracking and analytics.
  6. Location Data: Geolocation information to provide location-based services and personalized content (with your consent).
  7. Feedback and Reviews: Any comments, reviews, or ratings you share with us, helping us improve our services.
  8. Social Media Information: Data from social media platforms when you interact with our content or use social login features.
  9. Product Information: Details about products you view, search for, or purchase on our site.

We gather this data through various methods: user input forms, account settings, browsing activities, analytics tools, and third-party service providers who assist us in maintaining our services.

Cookies

Cookies are small text files stored on your browser to enhance your experience with our website and applications. We use cookies for several purposes:

  1. Strictly Necessary: These ensure basic functions of our site, such as allowing you to log in.
  2. Preferences: Remembering your preferences for a personalized experience.
  3. Analytics: Tracking website usage and user behavior to improve our services.

You can manage non-essential cookies through our Cookie Manager, providing control over your cookie preferences.

Retention and Deletion

We retain personal data only for as long as it is necessary for the purposes specified in this policy or required by law. Once the retention period expires, we securely delete or anonymize the data to prevent re-identification.

Security Measures

To protect your information from unauthorized access, disclosure, alteration, or destruction, we implement robust security measures:

  • Encryption of sensitive data during transmission and storage
  • Secure third-party processing partners who adhere to strict data protection standards
  • Regular security audits and updates to our systems

Children’s Privacy

Our services are not intended for children under 18 years old. We do not knowingly collect or store personal information from minors, and we encourage parents and guardians to supervise their online activities.

Your Rights

Depending on your location, you have certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Correct any inaccurate or incomplete personal data.
  • Erasure (Right to be Forgotten): Ask us to delete your personal information under specific circumstances.
  • Restriction: Limit our processing of your data in certain situations.
  • Portability: Receive your personal data in a structured, commonly used format and transfer it to another controller.
  • Objection: Object to the processing of your data for specific purposes.
  • Non-Discrimination: Be free from discrimination when exercising your data rights.

To exercise these rights or if you have any data-related inquiries, please contact our Data Privacy Team via email at [email protected] or by post to the address provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review it periodically for the latest information.

Contact Information

For any questions, comments, or requests related to privacy:

Email: [email protected]
Mail: Privacy Team, HVAC Services Pronto Plumbing, [Address], [City, State, ZIP Code]